Policies

Website Terms and Conditions of Use (Last Updated: 1st May 2025)

1. About the Website This website is operated by Meridian Aesthetics. Throughout the site, the terms "we," "us" and "our" refer to Meridian Aesthetics. Access and use of this website are subject to the following terms and conditions.

2. Medical Disclaimer The content provided on this website is for general information purposes only. It is not intended as medical advice or to replace individual consultations with qualified healthcare professionals.

3. Consultations and Suitability All treatments offered by Meridian Aesthetics require an initial consultation to assess your individual needs and suitability. Results vary between individuals.

4. Risks and Side Effects All medical procedures carry inherent risks. These will be discussed in detail during your consultation.

5. Intellectual Property All content on this website, including logos, text, graphics, and images, is the property of Meridian Aesthetics and is protected by copyright law.

6. External Links Our website may contain links to third-party websites. We are not responsible for the content or accuracy of external sites.

7. Changes to Terms We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

Privacy Policy (Effective Date: 1st May 2025)

1. Introduction Meridian Aesthetics ("we", "us", "our") is committed to protecting the privacy of your personalinformation. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Information We collect personal information, such as your name, contact details, and relevant health information, when you:

• Make an enquiry

• Book an appointment

• Complete consultation forms

3. Use of Information We use your information to:

• Provide services

• Communicate with you

• Comply with legal and regulatory obligations

4. Disclosure of Information Your personal information may be shared with:

• Medical practitioners involved in your care

• Third-party service providers assisting our operations (bound by confidentiality)

• Legal authorities if required by law

5. Security of Information We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorised access.

6. Access and Correction You may request access to or correction of your personal information by contacting us at: info@meridianaesthetics.com.au

7. Changes to Privacy Policy We reserve the right to modify this policy at any time. Changes will be updated on our website.

We understand that life can be unpredictable, but to respect the time of both our practitioners and other patients, the following cancellation policy applies:

• Cancellations or reschedules within 48 hours of your appointment will result in the forfeiture of your deposit.

• No-show appointments will also result in the loss of your deposit, and a new deposit will be required for any future bookings.

• Repeated late cancellations or missed appointments may result in restrictions on future bookings.

We appreciate your understanding and cooperation in helping us provide timely, high-quality care for all our patients.

To book an appointment at Meridian Aesthetics we do require a $50 deposit.

This deposit can be refunded with 48hrs notice of cancellation. If rescheduling your appointment within 48hrs of the appointment time, the deposit will be redeemed and a new deposit will need to be placed to secure a new time.

Gift vouchers can be used as a deposit for the appointment, however, if a cancellation or reschedule occurs within a 48hr period, this gift voucher will be redeemed. Please get in touch with us if you wish to use your gift voucher as a deposit on an appointment.

We understand this can happen from time to time. We will always try to perform your treatment in remaining time however we will never agree to rush a treatment which requires the full amount of treatment time. Out of respect to the patients following your appointment and our desire to run on time for all appointments we may need to modify or reschedule your treatment. There will be no discount on a modified treatment.

We provide both physical and E-vouchers to use at either of our clinics.

Our vouchers are valid for 3 years from purchase date. They are non-refundable but can be used on injectable services at both clinics as well as product and skin treatments at our Yarrabilba clinic

Estimated shipping time within Australia is 2–5 business days, with deliveries to WA and regional areas taking approximately 5–10 business days. Please note that processing your order may take 3–5 business days. You’ll receive an email notification as soon as your order is ready to be shipped.

Shipping is charged at a flat rate of $10 per order.

Click and collect is currently available from our Yarrabilba clinic. To arrange this, please contact us directly on 0481 264 770.

Due to the nature of our products, we are unable to offer refunds on opened skincare items. If you’ve changed your mind and the product remains unopened, please contact us on 0481 264 770 to discuss your options.

Our skincare range is of premium quality, but if you believe your product is faulty, please get in touch and we’ll work with our suppliers to arrange an exchange where appropriate.